Digital service; no product returns
Faclix plans provide access to online software and digital services; no physical product is shipped. A product return does not apply to a Faclix subscription. A merchant’s own store orders are governed by that merchant’s published return policy, not this policy.
No refunds on paid plans
Plan fees, setup fees, and add-on fees are non-refundable once paid. We do not provide refunds or prorated credits for unused time, a plan change, or a cancellation made during a paid billing period. This policy applies to both monthly and annual plans.
This policy does not limit a refund, remedy, or other right that applicable law requires, or correction of a duplicate or unauthorized charge. If you believe a charge is incorrect, contact us promptly with your store name, account email, and payment reference.
Cancel a renewal
You may ask us to stop the next renewal by emailing [email protected] from your account email before the next billing date. Include your store name and the plan you want to cancel. Access normally continues through the period already paid for and ends when that period expires; cancellation does not itself generate a refund.
Billing contact
For billing questions or to report a charge, email [email protected]. Payment provider fees and disputes may also be subject to the provider’s terms.
See our Terms & Conditions and Privacy Policy.